At Cofipoke, we are committed to delivering high-quality coffee beans and ensuring your satisfaction. If for any reason you are not completely happy with your purchase, please review our return and refund policy below.
1. Returns
1.1 Eligibility: You may return any unused product within 30 days of the delivery date for a refund.
1.2 Condition of Items: To be eligible for a return, the product must be unused and in the same condition that you received it, including the original packaging.
1.3 Non-Returnable Items: We do not accept returns for products that have been opened, used, or tampered with. Perishable goods, such as coffee beans, must remain sealed for return eligibility.
2. How to Initiate a Return
2.1 To start a return, please contact us at [email protected] with your order number and details of the issue. Once your return is approved, we will provide you with further instructions on where to send the item.
2.2 Please note that you will be responsible for any return shipping costs unless the return is due to a mistake on our part (e.g., wrong item received or damaged product). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
3. Refunds
3.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
3.2 Partial Refunds: We reserve the right to issue partial refunds for items that are not in their original condition or packaging.
3.3 Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If your return is accepted, the refund will cover the product price only.
4. Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order.
5. Lost or Stolen Packages
We do not cover lost or stolen packages once the item has been marked as delivered by the carrier. Please ensure that you provide a secure location for delivery.
6. Contact Information
For questions about returns or refunds, please contact us at:
Email: [email protected]
Address: 802 E Vaughn Ave, Gilbert, AZ 85234, United States
